Return & Refund Policy

Last Updated: July 26, 2026

At Neuro Canna Store, your satisfaction is important to us. We carefully select quality wellness products and strive to ensure every order arrives in excellent condition. Please review our return and refund policy below.

Returns

Because many of the products we sell are food, beverages, and other consumable wellness items, we are unable to accept returns on opened or used products for health and safety reasons.

Returns may be accepted within 7 days of delivery for eligible, unopened, unused items that are in their original packaging and in resalable condition.

Proof of purchase is required for all returns.

Non-Returnable Items

For the safety of our customers, the following items cannot be returned once delivered:

• Opened teas

• Opened beverages or bottled water

• Opened snacks or food products

• Perishable items

• Gift cards

• Clearance or final sale items

• Any item marked as non-returnable

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Email info@theccmag.com and include:

• Your order number

• A description of the issue

• Photos of the damaged product and packaging

We'll review your request and, if approved, provide a replacement or refund at no additional cost.

Refunds

Once your return or claim has been reviewed and approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Shipping charges are generally non-refundable unless the return is the result of our error or a damaged product.

Exchanges

We currently replace items only if they arrive damaged, defective, or if an incorrect item was shipped.

Order Cancellations

Orders are processed quickly to ensure timely delivery. If you need to cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, it can no longer be canceled.

Lost or Delayed Packages

If your tracking information indicates your package has been delivered but you have not received it, please first check with household members, neighbors, or your local carrier.

If your package appears to be lost in transit, contact us and we'll work with the shipping carrier to investigate the issue.

Product Information

Our products are intended to support a healthy lifestyle and general wellness. They are not intended to diagnose, treat, cure, or prevent any disease. Always review product ingredients before use and consult your healthcare provider if you have allergies, dietary restrictions, are pregnant or nursing, or have any medical concerns.

Contact Us

If you have questions about your order or this Return & Refund Policy, we're happy to help.

Email: info@theccmag.com

We typically respond within 1–2 business days.